FAQ
What is the cost for shipping?
Orders over $50 qualify for free ground shipping. For orders under $50, enter your zip code at checkout to calculate the exact shipping cost. If you’d like faster delivery, we also offer FedEx 2-Day shipping for an additional charge, which will be calculated at checkout.
How long does shipping usually take?
We ship from multiple U.S. warehouses. Orders are processed and ship within 2 business days (Mon-Fri). Delivery typically takes 1-7 business days, depending on your location and the FedEx service youselect at checkout. Expedited options (e.g., FedEx 2-Day)are available for an additional charge and arecalculated at checkout.
Where do you ship?
We ship to all continental U.S. states. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
How doI cancel my order?
After you place your order, we will send you an Order Confirmation email with your order number and the details of the items that you have ordered. If you wish to cancel your order, you may do so within 1 hours of receiving your confirmation email. To cancel your order, please log into your Panasonic account or click the “View Order” button located in your order confirmation email
What is your return policy?
Orders over $50 qualify for free ground shipping. For orders under $50, enter your zip code at checkout to calculate the exact shipping cost. If you’d like faster delivery, we also offer FedEx 2-Day shipping for an additional charge, which will be calculated at checkout.
When will I receive my refund?
We ship from multiple U.S. warehouses. Orders are processed and ship within 2 business days (Mon-Fri). Delivery typically takes 1-7 business days, depending on your location and the FedEx service youselect at checkout. Expedited options (e.g., FedEx 2-Day)are available for an additional charge and arecalculated at checkout.
If I’m returning a product, does my product need to be unopened or unused?
We ship to all continental U.S. states. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
When will my credit card be charged for my purchase?
After you place your order, we will send you an Order Confirmation email with your order number and the details of the items that you have ordered. If you wish to cancel your order, you may do so within 1 hours of receiving your confirmation email. To cancel your order, please log into your Panasonic account or click the “View Order” button located in your order confirmation email
Looking for a part?
Orders over $50 qualify for free ground shipping. For orders under $50, enter your zip code at checkout to calculate the exact shipping cost. If you’d like faster delivery, we also offer FedEx 2-Day shipping for an additional charge, which will be calculated at checkout.
Have a question about product operation, trouble shooting, specifications?
We ship from multiple U.S. warehouses. Orders are processed and ship within 2 business days (Mon-Fri). Delivery typically takes 1-7 business days, depending on your location and the FedEx service youselect at checkout. Expedited options (e.g., FedEx 2-Day)are available for an additional charge and arecalculated at checkout.
Need help with your order placed on shop.panasonic.com?
We ship to all continental U.S. states. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.